This is an entry level position for the Version 1 Service Desk team, where you will be given the opportunity to join a 24/7 Service desk team made up of 18 Service Desk staff covering a wide range of knowledge.
You will manage various Level 1 tasks while gaining invaluable key skill alongside accomplished and knowledgeable teammates.Several members of the team are experienced IT graduates who have all gained these skills on the job in the past few years and as such are now operating at Level 2/3.
Growth and personal development is something that is expected in this role – and rewarded. If you’re driven to learn, you’ll finish your first year in this role having developed skills on the job that you would not get in any other Level 1 role in the country.
You’ll gain experience working with both staple and cutting edge technologies, such as Microsoft Windows Server, Linux, Oracle & SQL databases, VMware, Hyper V, AWS, and more.
You’ll also benefit from a career plan outlined by the Service Desk manager, with clear objectives tracked fortnightly and quarterly to make sure both you and your manager are happy with your performance and development plans to upskill on the job.
If you’re right for this job, it means you’re a motivated individual who wants to get a foot in the door of Ireland’s leading Managed Services Company. You’ll also be a solid team player with an excellent attitude.
You won’t be expected to have previously worked in an IT environment, nor will you need to pass any technical exams, though either could be beneficial.
Given the mission critical nature of this role supporting our customers’ IT systems, it goes without saying that we need you to keep your eye on the ball. It’s a role that requires very high attention to detail, and little room for error. You’ll also need great communication skills, a strong focus on high quality customer service, and the diligence to follow the rules and procedures in place to resolve issues within the required processes and time frames.
This is an excellent opportunity for an ambitious, driven person who is trying to break into the world of IT and Managed Services.
Are you ready to kick start your career in IT? Apply now to learn more.
Tiff De Condúin – Talent Acquisition Specialist, +353 89 428 1185
Unfortunately we cannot offer work permits or relocation for this position.