Reporting to the General Manager of Customer Success and having a dotted line relationship to Divisional Customer Success director for the Recruitment division, you will be responsible for tracking, analysing, reporting and managing the daily service delivery performance of the Recruitment Support Team and for working with support delivery teams to drive customer satisfaction, improvement in quality and efficiency.
You will help transform business intelligence into operational excellence. The Head of Support is also responsible for defining, implementing and managing case/call management processes and is the primary business owner within support for case management, knowledge Management and telephony solutions and our Net Promotor survey process.
Experience & skills required:
We reserve the right to amend and vary these duties in line with business requirements.
You agree that the company may undertake regular background or police checks, including but not limited to a County Court Judgment check as appropriate to your systems access rights, role or status within the Company.
Tagged as: Head Of Support
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