ICT Technical Support Engineer Full Time

The Trust covers 3 geographically dispersed sites within Lincolnshire and has extensive data networks delivering ICT services to approximately 7500 staff. We wish to appoint an ICT Technical Support Technician to work within the Trusts ICT Department Technical Services Team. The principal role of this position is to provide technical support, maintenance and advice on the following:

• All ICT equipment within the Trust;
• Desktop Software and Operating Systems;
• Trust and Departmental applications;
• 1st, 2nd, 3rd line technical support by phone, remotely, and visits.
• Support of telephony equipment
• To contribute towards the delivery of an efficient ICT Service Desk in a professional and customer focussed manner;
• To deploy new ICT hardware, software and peripherals;
• To be given responsibility for key ICT systems or departmental clinical/non-clinical applications.
• Provide an out of hours on call service for critical systems and services.
• To support department and Trust projects.
• Support, develop and train more junior staff.
• To support the Trusts cyber security improvement projects.
• This is a busy time for the ICT Department and the successful applicant will gain experience of a large number of systems and will support the continued improvement of our infrastructure and security systems contributing to these projects including the rollout of Windows 10 and VDI. The post holder will be expected to work largely independently on the task or project they are assigned too.

The candidate must be educated to Degree level or equivalent in a computing related field or have gained equivalent experience. Good knowledge of the use and configuration of Windows 7/10 and Microsoft Office Products is essential, as is experience with the configuration/installation of PC applications, peripherals and hardware.

The successful candidates will be required to take part in an “On-call” rota – providing support to key hospital systems out of hours.

The successful candidates must be flexible to the needs of the ICT service which will require the post holder to travel to sites other than the main base in order to meet the demands of the service users.