Lead Performance Analyst Full Time

Innovative digital services are at the heart of Devon County Council’s mission to better meet the needs of our users.

We are bringing together a new multidisciplinary digital team that will be responsible for using an agile approach to deliver these new user-centred services that make it easy for people to get things done.

We need a performance analyst who can bring their expertise to this team, providing us with valuable insight about our digital services and other customer touchpoints, and use these findings to contribute to service improvement.

The role:

• The Lead Performance Analyst will be part of a team of digital specialists that will work closely with people across the organisation to create digital services using a new low code digital platform
• The Lead Performance Analyst will provide data-driven insight across our customer touchpoints, identifying opportunities for service improvement and monitoring the impact of the team’s activities.

About you:

• You’ll know how to get the most out of Google Analytics and integrate the resulting digital product performance data with other sources to inform service design and the tracking of benefits
• You’ll be able to create performance frameworks in a digital service delivery environment, and use them to measure progress against and contribute to the development of strategic goals
• You’ll be an expert in using data to power compelling real-time and predicative tools that help to drive business improvement
• You’ll enjoy working openly, communicating your success with a wide variety of stakeholders and leading the development of a wider appreciation of performance analysis within the organisation

This is an exceptional opportunity to help the organisation deliver fantastic services that adhere to its digital principles at a time of rapid digital transformation across local government.

Application Process:

To view the person specification of the job description and to apply, please click the APPLY button.

If you have a disability and wish to take advantage of our disability confident employer commitment please state this at the top of your supporting statement, you are not required to declare any disability before receiving a job offer (see below for further details)

DCC is positive about disabled people and as a “disability confident employer” we guarantee to offer an interview to all disabled applicants who clearly demonstrate that they meet the minimum (essential) criteria for the post. Applicants are not required to declare any disability before receiving a job offer but if you have a disability and wish to take advantage of our disability confident employer commitment please make this clear on your supporting statement.

The Equality Act defines a person as having a disability if they have a physical or mental impairment which has substantial and long-term adverse effect on their ability to carry out normal day to day activities or would suffer one if they were not receiving treatment or if the effects were not offset by other measures or a progressive condition that is likely to result in a substantial and long-term adverse effect in the future e.g. cancer, HIV, multiple sclerosis or a severe disfigurement